Call Log FAQs

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• Why isn't my clinic phone number showing on my email campaigns?
• Can I customize my tracking number?
• How do I listen to recorded calls?
• How do I delete calls?

Why isn't my clinic phone number showing on my email campaigns? Can I just use my regular phone number?

• The number shown in all campaigns and landing pages will be the tracking number assigned to your account. This is so that you can collect data on these calls and review recordings. Breakthrough uses this technology to track calls so that you can have a record of every lead. This is incredibly helpful when reviewing your leads and where they come from, what they respond to, and how your staff interacts with them. 

Can I customize my tracking number?

• Not currently. You will choose the area code you would like for your tracking number in your location settings but the rest of the number is automatically generated and can't be customized.
• Your tracking number will route directly to the phone number you list on your location settings. If you ever need to change the area code or phone number, contact prosupport@getbreakthrough.com.

How do I listen to recorded calls?

• Click on Chat Log, then select Call Log to see a record of all calls. You can listen to calls using the Play button.

Can I create a contact from the call logs?

• Yes! If a caller is not in your system yet, you can click 'Add as Contact' to quickly save their information while you're on the phone. You will see a field for their first name and their email; these details will be required to save the contact in Breakthrough. You can always edit the details later from the contacts tab.
• If there is no option to Add as Contact, and instead you see a contact icon, this means the phone number is already stored in your system. When this happens, the contact's name should also show in the call log. You can quickly view their name, email, and phone number using this button but will not be able to make edits to the contact from the logs. 

How do I delete calls?

• We don't recommend deleting any calls, since every call is useful data (even if they are short!); however, should you need to delete calls you can do so using the red trash can icon on the far right. 
• Note: Be cautious when doing this. Using the delete button for calls will delete all calls associated with that phone number, not just that call!