The Text Campaigns feature allows you to bulk message specific contacts within the Breakthrough system. You can customize the message, sending date/time, and the contacts that receive the message.
How to Create a New Text Campaign
- Click the Reactivation tab
- Choose Text Campaigns
- Click the blue + New button on the top-right
- To filter the contacts for your message, use the Phase drop-down and click Apply
Tip: By default, all contacts will selected. You can unselect individual contacts to remove them from the recipient list. - Scroll down and click Next on the bottom-right of the page
- Set a name for your Campaign (this is internal only and won't be shown to contacts)
- Select a Campaign Start Date and Time
Tip: Messages will begin sending at the time selected here. We recommend scheduling text messages to send between 11am-5pm for best results. Depending on the size of your contact list, messages may go out in batches but will send as close to the chosen time as possible. - Add your text message to the Message field
Tip: Use Supported Placeholders to automatically pull in information like the contact's first name, your practice name, phone number, and more! - Optional: If you want to further specify when your messages should begin sending, enter a time in the Message Sending Start Time
Tip: You can specify an exact time when you want text messages to start sending to your Contacts, and we will queue them as close to that time as possible. If you leave this blank, we will start sending messages at the Campaign Start Date Time. - Click Submit to save your New Text Campaign