Why does my inbox look empty?

• By default, the text inbox will show Unread Texts first. You'll see a blue dot next to the conversation within the Text Chat tab and a number notification on the Text Chat tab itself for any unread messages.
• If you aren't seeing any texts in your inbox, be sure you've toggled to the different text filters shown below.

The Sender Name

• The sender will always show in the inbox as whatever you have as the Practice Name (Settings > Practice Settings > Your Practice Name) 
• You can encourage your patients to save the office's number as a contact in their phone.

Opt-In to Texts

Contacts that want to opt-in for texts (either after unsubscribing previously or as a general opt-in) can resubscribe by texting START to your tracking number. 

You cannot manually re-subscribe contacts to Text like you can with Email. The contact will need to text one of the supported text subscribe keywords to opt back in.

Note: If you have more than one location in the system, and a contact is copied over to another location, they will be automatically unsubscribed from the original location. This functionality is intended to avoid bombarding the contact with messages from more than one location.

The Email Clean-Up Campaign also contains a link to subscription preferences, which your contacts can update anytime. (This campaign used to go out by default upon contact list upload. It does not anymore due to client feedback. The campaign can still be sent out under 'Misc | Email Clean Up Campaign')

Supported Text Keywords to Subscribe and Unsubscribe

There are specific keywords a contact can text us to be added or removed from SMS communications. These keywords are not case-sensitive: 

• If the contact texts one of these exact keywords, the Breakthrough software automatically subscribes/unsubscribes from future SMS communication. 
• If the contact texts another phrase, including variations on these keywords – “Please stop, I don’t live in Smithville anymore” or “I don’t want to receive these” – then no automatic action is taken by the Breakthrough software, and you will need to manually update their text subscription preferences.