User FAQs

Jump To:

• Where do I log in/out of Breakthrough?
• How do I reset my password?
• How to Add a New User
• How to Delete a User
• How to Change a User Role
• Turn On/Off Text, Desktop, or Email Notifications
• I can't access the location or practice settings for our account. 
• I'm not getting BOOM emails anymore!

Where do I log in/out of Breakthrough?

• You can log in to Breakthrough at https://ptworkshops.com/
  
  
• Log out of your account by going to the Settings gear in the top right corner of Breakthrough, then click Log Out.

How do I reset my password?

• Click this link to request a password reset email: https://ptworkshops.com/password/reset
  
  
• Note that password reset links will expire if not used within 1 hour. If you're receiving an error when resetting your password, the link has likely expired, and you should request a new reset link.

How to Add a New User

1. Log in to Breakthrough and open User settings
2. Click the blue Add New button
3. Enter the User's First Name and Last Name
4. Enter their email address (this is also their username)
5. Select the appropriate User Role
6. Choose which locations the user will have access to and select a Default Location
7. Confirm notification preferences
8. Click Save to create the user
9. The new user will receive an email with a link to set their password and log in

How to Delete a User

1. Log in to Breakthrough and open User settings
2. Click the red trash can next to the user you want to remove
3. Confirm your changes
   

Once a user is deleted, it cannot be restored, but you can create a new user with the same email address.

How to Change a User Role

1. Log in to Breakthrough and open User settings
2. Click the pencil icon on the right side of the user you want to edit
3. Select the new user role from the drop-down field
4. Click Update to save

Turn On/Off Text, Desktop, or Email Notifications

1. Log in to Breakthrough and open User settings
2. Click the pencil icon on the right side of the user you want to edit
3. Under Lead Notifications, check the boxes next to the type of notification you would like to enable/disable

I can't access the location or practice settings for our account. 

• This is likely due to the user role for your account. Only Admin and Marketing users can access these settings. More about user roles here.

I'm not getting BOOM emails anymore!

• If you suddenly stop getting BOOM emails, first check to make sure that your Location Settings are up to date. If everything is accurate, try searching your inbox for ptworkshops.com to see if they started going to spam. If you find our emails in your spam folder, check out this article to prevent that.
  
  
• If, after trying the steps above, you're still unable to locate BOOM emails, reach out to support@getbreakthrough.com so we can help.