Jump To:

• What is Whitelisting?
• Why Whitelist?
• Whitelisting Breakthrough Emails: Step-by-Step Guide
• Notification Types
• Turn On/Off Text, Desktop, or Email Notifications

What is Whitelisting?

Make sure you never miss a lead! Whitelisting is a simple yet essential process that ensures Breakthrough-related emails land directly in your inbox, avoiding the dreaded spam folder. This guide outlines the steps to whitelist email addresses associated with your Breakthrough account, ensuring smooth communication and preventing missed opportunities.

Why Whitelist?

To guarantee the delivery of Breakthrough emails, it's important to whitelist specific email addresses. Whitelisting involves marking these addresses as "safe," allowing them to bypass spam blockers and reach your inbox. Don't let important communications get lost – follow these steps to whitelist the necessary email addresses.

You should do this for all email addresses you listed on your 'Location' settings in Breakthrough:

• Email for the person who will be operating your funnels
• The 'Send Replies to' Address
• The 'Front Desk Email for Receiving BOOMs'
• The 'Owner Email for Receiving BOOMs'

Whitelisting Breakthrough Emails: Step-by-Step Guide

1. Log in to your email account
2. Send a Whitelisting Email
   • Compose a blank email with the subject "WHITELIST" and send it to the following addresses. You can streamline the process by copying and pasting this list into the recipient field:
     no-reply@getbreakthrough.com
     support@getbreakthrough.com
     billing@getbreakthrough.com
     noreply@getbreakthrough.com
     
     Your whitelisting email should resemble the example below.
     Subject: WHITELIST
     
     Body: [Leave the body of the email blank]
     
     
3. Add to Address Book or Contacts
   • For added reliability, consider adding each of the above email addresses to your email account's address book or contact list. This extra step ensures that your email provider recognizes Breakthrough addresses as trusted, further reducing the likelihood of emails being marked as spam.

Your whitelisting email should look similar to this.
 

Notification Types

Desktop notifications 

• Notifications that appear on your desktop when you have a browser window open and you are logged into Breakthrough
• At this time, only users in the Owner role can receive desktop notifications

Email notifications

Text Summary: A daily summary of texts you received in Breakthrough

• Limited to once daily to not overwhelm inboxes
• Only sent to Owner users
  
  

BOOM Emails: Immediate email notifications triggered to alert you of a lead

• Registrant: Sent when someone registers for an upcoming workshop
• Survey: Sent when a contact submits a response to a Single Question Email or Single Question Survey (sent to Front Desk Email only)
• Schedule: Someone requested an appointment on your scheduler page (sent to Front Desk Email only)
• Phone: Sent when a contact or lead calls your Breakthrough tracking number (sent to Front Desk Email only)
• Report: A contact downloaded a free "Top 10" type report from one of your monthly email campaigns (sent to Front Desk Email only)

Turn On/Off Text, Desktop, or Email Notifications

1. Log in to Breakthrough and open User settings
2. Click the pencil icon on the right side of the user you want to edit
3. Under Lead Notifications, check the boxes next to the type of notification you would like to enable/disable