Follow Up Metrics Reporting

An overall view of your follow-up data within the Breakthrough system. You can segment this data by event and event period. 

Definitions:

1. Touchpoints: How many times a lead was contacted before confirming
2. Leads: Count of leads 
3. Confirmed Leads: Number of confirmed leads (quick or power confirmed)
4. Confirmation Rate: The success rate of confirmation at each touchpoint attempt
5. Confirmed Leads: Number of cumulative leads confirmed at each touchpoint attempt
6. Unconfirmed Leads: The number of unconfirmed leads at each touchpoint
7. Confirmation Rate: The overall confirmation rate for the given event period and event

You can export data by hovering over the right top corner of any of the data points and clicking on the 3 dots.