Follow Up Metrics Reporting

Modified on Wed, 8 May at 11:24 PM

This is an overview of your follow-up data. You can segment this data by event and event period. 


Definitions:

  1. Touchpoints: How many times a lead was contacted before confirming
  2. Leads: Count of leads 
  3. Confirmed Leads: Number of confirmed leads (quick or power confirmed)
  4. Confirmation Rate: The success rate of confirmation at each touchpoint attempt
  5. Confirmed Leads: Number of cumulative leads confirmed at each touchpoint attempt
  6. Unconfirmed Leads: The number of unconfirmed leads at each touchpoint
  7. Confirmation Rate: The overall confirmation rate for the given event period and event

You can export data by hovering over the top right corner of any of the data points and clicking on the 3 dots.

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