Refreshing Contacts After Prompt Import

To Refresh Contacts:

1. Log into ptworkshops.com with your Breakthrough username/password 
2. Click the Settings icon in the bottom left corner  
3. Choose Location Settings from the menu 
4. On the right, click the new tab labeled Integrations 
5. Locate PromptEmr in the integrations list. 
6. Click the Import Data icon

7. The job will take a few minutes to process; when it is complete, a confirmation email will be sent to the email on file for BOOM notifications. 

Note: If a contact is deleted in Breakthrough because they are 'Do Not Contact,' but they remain active in Prompt, the contact is going to reappear every time the sync happens. Instead of deleting them, all their preferences (email/SMS) should be disabled.