v8.4 (8/26/25)

Modified on Fri, 29 Aug at 4:56 PM

We're excited to share the latest updates and improvements in the Breakthrough software!

UI CHANGES:

ENHANCEMENT -

As part of an ongoing effort to refine and simplify our highest value workflows, we have refreshed the event scheduling workflow.
Changes include: After clicking New Event, users will now choose from Workshop, Partner, or Appointment funnel (The Appointment funnel type does not collect an event date or time, but instead collects a desired date range)

In the event list:
The Date column will now display a date range for Appointment funnels; no time will be displayed for this funnel type
- A new column now displays funnel Type
- New filters allow the user to sort their events by Status and/or Type
- Expired events are now shown in gray at the bottom of the screen; all links on these events are still clickable and data is still accessible.

WORKFLOW CHANGE -

On the Schedule Campaign page, users are now unable to select a Phase-based audience filter for Reactivation campaigns.

These campaigns are written specifically for No Phase (inactive) contacts and may not make sense to a broader audience
When a Reactivation campaign has been selected, the Reactivation and All Contacts buttons will be grayed out, as well as the Phase field.
Users can still segment by Insurance and/or Sex for Reactivation campaigns.
Custom text or email campaigns can still be segmented by Phase.

ENHANCEMENT -

On the Schedule Campaign page, users can now filter the Reactivation dropdown menu by AI-enabled campaigns.

BUG FIXES -

An issue that caused unsubscribed contacts to be batched together in a campaign "drip" has been resolved. Contacts are now randomly distributed in batches.
An issue that caused AICA not to respond when contacts were enrolled in more than one Reactivation campaign has been resolved.
An issue that caused a deprecated task type (Inbound Communication) to reappear on the Follow-Up Tasks page has been resolved.