v9.8 (1/13/26)

RELEASE NOTES - ALL USERS

We're excited to share the latest updates and improvements in the Breakthrough software!

REFINEMENTS: 

• More work was completed to improve how frequently the AI Conversion Agent uses contact names.
  • In most (but not all) conversations, users can expect AICA to use the contact name in the opening message and not again throughout the conversation. There will be exceptions to this rule.

• The location's Breakthrough-assigned tracking number is now accessible by going to Settings > Location Settings > Communication and clicking the new Tracking Numbers link. 

BUG FIXES: 

• An issue causing contacts to receive the Auto-Reactivation campaign every 7 days has been resolved.
  • Per the new logic, clients will not be eligible to receive the Auto-Reactivation campaign again until 90 days after they received any Reactivation campaign. 

• An issue that caused CSV import files to be rejected to do case sensitivity in the column headers has been resolved. All CSV column headers are now case-insensitive.