v10.0 (2/3/26)

RELEASE NOTES - ALL USERS

We're excited to share the latest updates and improvements in the Breakthrough software!

ENHANCEMENT: 

• Work was completed on the Text Chat page to increase performance and improve the user experience. These changes include: 
  • Individual folders for Unread, Read, and All Messages have been removed and replaced with a single log of all messages. 
    • The log is split into Contacts (left) and Anonymous (right) messages 
    • Unread messages are located at the top of the log with a blue dot to indicate they are Unread 
    • Click the three dots in the top-right corner of any conversation to find the Mark Unread button 
  • New Filter Options 
    • Filter by Phase
      • This filter is dynamic and will only display phases with active contacts 
    • Filter by Workshop
      • Most Recent Workshop 
      • Next Scheduled Workshop 
      • All Workshops 
    • Filter by Campaign
      • Most Recent SMS Campaign 
      • All SMS Campaigns 
    • Filter by AI Engagement
      • Filters for contacts that have been sent an AI-enabled campaign 
      • This filter can be combined with any of the other filters above to create a more targeted search 

      • Example: Set the Phase filter to Lead-QuickConfirmed and check the AI Engagement box to quickly locate contacts quick confirmed by the AI conversion agent

  • Back-end code improvements to increase speed and efficiency and decrease bugsNew Report - Product Utilization
    • In preparation for pricing changes coming in April 2026, a new report was added to the Insights tab that provides an overview of monthly Contact, outbound SMS, and AI utilization.
      • Note: AI Automations include:
        • An AI-generated outbound SMS message
        • An AI-initiated contact phase change 
        • An AI-initiated appointment request for a contact 

• Contact search results are now clickable, allowing you to right-click on a contact to open their record in a new tab if desired.

BUG FIXES:

• An issue that caused a 504 timeout error when importing large files via the Contact Import workflow has been resolved.
  • If you need assistance with formatting a CSV list for import, please contact support@getbreakthrough.com and we would be happy to assist. 

• An issue that caused the State field not to populate in Contact Details following a CSV import has been resolved.
  • Because Breakthrough operates in both the U.S. and Canada, Country is now a required field for all CSV imports that contain Address information. 

  • A new Country column has been added to the CSV template, which can be accessed by going to Location Settings > Manage Contacts > Import Contacts

  • The new column is also available on CSV exports

  • Accepted format: Country code (i.e.. US or CA)

  • A Country value is not required if the contact record does not contain Address data 

    
    

• An issue that caused long Location names to overflow the Location selector box for Firefox users has been resolved. 

• An issue that caused an error message if the Delay field of a Reactivation campaign had a value of "0" has been resolved.