How to See Subscription Preferences

Jump To:

• What are Subscription Preferences?
• How to Check if a Contact is Unsubscribed
• Email Subscription
• Direct Mail Subscription
• Text Subscription

What are Subscription Preferences?

• To comply with contact regulations, we include a link in every email where contacts can request to unsubscribe. 
• Contacts can unsubscribe from text messages by replying STOP to any message you send.

How to Check if a Contact is Unsubscribed

• Open the contact and scroll all the way to the bottom of the page.
• There are three options at the bottom:
  • Follow-Up Plans
  • Subscription Preferences
  • Activity
• Select Subscription Preferences
• Click the toggle icons to unsubscribe a contact to emails, texts, or direct mail.
  Note: Breakthrough does not send direct mail to your contacts. The direct mail option is only for your internal reference if you send mail to contacts. 
• Click save.
  
  

Email Subscription

• Contacts that are unsubscribed to Email will not receive monthly email campaigns, automated indoctrination campaigns, or email broadcasts.
• Contacts can unsubscribe to emails at any time by clicking the 'unsubscribe' link at the bottom of any email. 
• To opt-in to emails after unsubscribing, you can manually toggle the Email switch on the Contact. 

Direct Mail Subscription

• Contacts that are unsubscribed to Direct Mail will receive monthly email campaigns and indoctrination emails but will not receive email broadcasts.
• Contacts can unsubscribe to emails at any time by clicking the 'unsubscribe' link at the bottom of any email. 
• To opt-in to emails after unsubscribing, you can manually toggle the Direct Mail switch on the Contact.

Text Subscription

• Contacts that are unsubscribed to Text will not receive any automated text messages and you will not be able to send them a text from within Breakthrough. 
• Contacts that wish to opt-in to texts after unsubscribing must resubscribe by texting "START" to your tracking number.