Reporting a Breakthrough Emergency (911)

Modified on Wed, 21 Feb 2024 at 02:24 PM

Are you seeing something incorrect being sent from our system that a potential or current patient sees? Anything community-facing that is incorrect is treated as a 911


To report a Breakthrough 911:

  1. Check that it's a true 911:
    • A broken landing page link or inaccurate data being shown

    • An inability to register for a workshop

    • Incorrect information being advertised on Facebook or being emailed to leads

  2. Email support@getbreakthrough.com describing the problem in as much detail as possible (the contact this is happening for [name, phone number, email address], screenshots or screen share video of what you are experiencing, etc.). Please include as much detail as possible! The more information you are able to provide to us in that first email, the less back and forth is needed to be able to send to our product or ad-ops team if a fix is needed. 

  3. Make sure the subject line has the words "911" or "Urgent" in it. 



This email will alert the entire team so that someone can review your case and resolve the situation for you in a timely manner.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article