Reporting a Breakthrough Emergency (911)

Are you seeing something incorrect being sent from our system that a potential or current patient sees? Anything community-facing that is incorrect is treated as a 911. 

To report a Breakthrough 911:

1. Check that it's a true 911:
   
   • A broken landing page link or inaccurate data being shown
     
     
   • An inability to register for a workshop
     
     
   • Incorrect information being advertised on Facebook or being emailed to leads
     
     
2. Email support@getbreakthrough.com describing the problem in as much detail as possible (the contact this is happening for [name, phone number, email address], screenshots or screen share video of what you are experiencing, etc.). Please include as much detail as possible! The more information you are able to provide to us in that first email, the less back and forth is needed to be able to send to our product or ad-ops team if a fix is needed. 
   
   
3. Make sure the subject line has the words "911" or "Urgent" in it. 

This email will alert the entire team so that someone can review your case and resolve the situation for you in a timely manner.