AI Conversion Agent (AICA): User Guide - Supported Cases

TABLE OF CONTENTS

• What is the AI Conversion Agent?
• AICA for Workshop Confirmation 
• AICA for Single-Question Text Reactivation 

What is the AI Conversion Agent?

The AI Conversion Agent, or "AICA" is an AI agent that handles lead conversion conversations for workshops and SMS text campaigns. It helps to significantly decrease in manual tasks for front office staff, and higher IE conversion rate than an average SMS campaign. 

Two Use Cases Currently Supported by AICA: 

AICA for Workshop Confirmation 

• AICA has two tasks in this use case: 

  • Quick Confirm for the workshop 

  • Seek an appointment request if appropriate 

  
  

  Depending on the results of the conversation, the following actions may be performed: 
• Phase Change: Quick Confirm 
• Phase Change: Lead-New - Appointment Request 

   - BOOM Notification of Appointment Request 

   - Task for Appointment Request

• Phase Change: Canceled-Workshop

• Email notification of ReviewNeeded 

  
  

  Supported Funnels:

  • RTC 

  • Back Pain 

  • Knee Pain 

  • Pelvic Floor 

  • Balance 

  • Hip Pain 

  • Peripheral Neuropathy

  • Arthritis 

  • Neck Pain

AICA for Single-Question Text Reactivation 

• AICA has one task in this use case: 

  • Seek an appointment request if appropriate
    
    
    

  Depending on the results of the conversation, the following actions may be performed: 
• Phase Change: Lead-New - Appointment Request 

   - BOOM Notification of Appointment Request 

   - Task for Appointment Request 

• Email notification of ReviewNeeded