v7.4 (6/10/25)

Modified on Mon, 16 Jun at 11:54 AM

We're excited to share the latest updates and improvements in the Breakthrough software!

UI CHANGES:

ENHANCEMENT:

Contacts names submitted via LFA or landing page with non-English language characters will now be converted to the closest equivalent English character rather than being rejected.

Examples of common non-English characters include accented letters (é), tildes (ñ), umlauts (ü), etc.
- Note: Please contact support if you would like more details on this.

ENHANCEMENT: More pages of been redesigned as part of the ongoing UI refresh -

Preview Links
Practice Settings
Practice Vitals
Users
Partners
- Note: An issue was discovered post-deployment that results in a 500 error when attempting to delete Partners. This will be fixed in a future release.

BUG FIXES:

An issue that caused location IDs not be checked during the CSV import workflow has been resolved.
An issue that caused users with the role of "Owner" to not show up in the Users list has been resolved.

ENHANCEMENT: A new placeholder token is available for AI Agent Name: [Agent.Name]. The primary use case for this token with Reactivation campaigns.
ENHANCEMENT: AICA will now send an email alert to clients when an AICA conversation needs their attention.
- Example: The contact asked for someone to call them to discuss an issue; AICA is unable to answer a question.
- The email will go out to the recipients indicated in the BOOM notification field in Location Settings.