Email FAQs

Modified on Thu, 28 Mar 2024 at 02:24 PM

Jump To:

What are monthly email campaigns?
When do monthly campaigns send?
Who receives monthly campaigns?
What campaign types are available?
Broken Links and Troubleshooting
Email Broadcast
Indoctrination Emails

What are monthly email campaigns?

Monthly Campaigns are pre-made email campaigns that you can schedule and deploy easily from within Breakthrough.

These campaigns are sent to your contact list and are meant to keep this audience engaged over time. By utilizing these pre-made campaigns, your clinic stays top of mind and positions you as the expert in your area.

When do monthly campaigns send?

The initial campaign email will go out at 8 AM local time on the date you choose.
Subsequent emails will typically send between 8 AM - 10 AM.

Who receives monthly campaigns?

Only contacts that are not currently active in a patient phase (contacts in "No Phase" or "Pending") receive Monthly Campaigns.
Contacts already in an automated sequence (workshop registrants, scheduled POC, etc.) will not receive these emails until they are moved to No Phase.

What campaign types are available?

Broken Links and Troubleshooting

If links are not responsive inside of a campaign, it typically means that either the link does not exist or there is a formatting issue in the campaign.
While you will be able to see all available campaigns, those related to specific funnels may not function correctly if the related funnel is not on your account.
If you preview a campaign and find that a link isn't behaving as expected, or your practice information looks inaccurate in the preview, send an email to support@getbreakthrough.com with details and the PDF preview.

Email Broadcast

Email Broadcasts allow you to send an email out to your entire email list. They do not currently support individual client emailing or emailing specific groups of contacts. For more information on how to send a broadcast, click here.

Indoctrination Emails

After someone registers for a workshop, they are automatically put into a Workshop Indoctrination Sequence and will receive automated emails and texts from Breakthrough.