Chad is a big proponent of checking in with past patients during COVID restriction. While we were testing 2-way texting, we discovered that text messaging this checkin produced a consistently higher conversion rate than an email.
Due to these amazing results, we recommend sending the text template below to 20-50 contacts a week. Once you get a response, engage in a confirmation call style of back and forth questions to learn more and get them into the best treatment option you currently have available.
"Hi [FirstName], I'm just checking in to see how you are doing during these trying times. What are you doing to stay active? Please reply, even if it's one word. We are here to help. - [PracticeName]"