When Do I Bucket a Contact as 'Graduated Patient'?: When a patient finishes their plan of care, best practice is to update this contact's bucketing state as "Graduated Patient". This option will only show up if the contact had previously been in the Current Patient Phase. To learn more about the different contact phases in the portal, click here.


How Do I Deploy This For a Contact?: You can deploy this bucketing state from within the Contact's Detailed Record page in the 'Contacts' tab found in your portal.


What If I am Deploying My Own Graduated Patient Emails from Another System?: If you are using another system outside of ours to send automated emails to your current patients and upon their graduation, please contact your Customer Success Manager for what your options are for having these emails deactivated within your Launchpad.



Number of Emails Sent: 4


Email Content Breakdown: 


First Email - Sent 10 minutes after bucketing a contact as "Graduated"
Subject:  "[Contact.FirstName] - You've Graduated!"
Hi [Contact.FirstName],

Congrats on graduating PT!
I hope you’re feeling better than you did when you first walked through our doors.
I know it’s been a long journey for you to get to this point.

Let us know how we did…
Give us a rating on either our Google page or Facebook.

Thanks so much for doing that!

PS: Think we could have done better? Kindly reply to this email and let me know how; we’re always looking to improve.


Second Email - Sent 7 Days after the previous email
Subject: "One quick favor"

Hi [Contact.FirstName],


Thank you so much for being such a great patient addition to our practice. We’re always looking to help more people like you!


So… I figured, why not ask you if there was anyone you know who is having pain?

If there is someone you know who is experiencing any pain, send them our way!


We’d love to help your friends and family out as well.


Hope all is well,


Third Email - Sent 53 Days after the previous email
Subject: "How are things, [Contact.FirstName]?"

Hi [Contact.FirstName],


It’s been a while since we last saw you.

I wanted to see how you’ve been feeling lately.


Kindly reply to this email and let me know.

PS: Having a flare up? Click here to schedule a [Practice.CallToAction] so we can get you back on track.


Fourth Email - Sent 53 Days after the previous email
Subject: "We Have a Problem..."

Hi [Contact.FirstName],


I feel like it’s been forever since we’ve last seen you.

How are you?


I want to make sure things are still feeling alright…

Kindly reply and catch me up with how you’ve been.


Talk with you soon,

PS: Want to speak in person? Click here to set up a [Practice.CallToAction] where your Physical Therapist can take a look at your movement.